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Frequently Asked Questions About Towing Services

Towing services are essential for many drivers, whether they find themselves stranded on the side of the road or need to transport a vehicle from one place to another. However, there are often questions and confusion surrounding towing services. Here, we'll address some of the most frequently asked questions about towing services.

What is a towing service?

A towing service is a specialized company that assists drivers needing vehicle transport. This can include roadside assistance for things like flat tyres, dead batteries, lockouts, and transporting vehicles from one location to another.

What types of vehicles can be towed?

Towing services are equipped to handle a wide range of vehicles, such as:

  • Cars and trucks
  • Motorcycles
  • RVs and campers
  • Boats and watercraft 
  • Construction Equipment 

How do I know if I need a towing service?

You may need a towing service if:

  • Your vehicle has broken down or is otherwise unable to drive safely.
  • You've been in an accident, and your vehicle needs to be towed from the scene.
  • You must transport a vehicle from one location to another, such as when moving or purchasing a new car.
  • Your vehicle is stuck in mud, sand, or snow and needs to be pulled out.

How Can I Book a Tow Service in South East Melbourne or nearby?

There are several ways to book a tow service in South East Melbourne or nearby areas. You can:

  • Call a towing company, Ghuman Tow Service, directly at and request their services.
  • Use a roadside assistance app on your phone, often offering options for booking a tow truck.
  • Contact your insurance company; they may have partnerships with specific towing companies and can arrange for assistance if needed. 

How much does a towing service cost?

The towing services may cost anywhere between $110 and $300. The cost of a towing service can vary depending on factors such as:

  • Distance of the tow
  • Type of vehicle being towed
  • Time of day (some companies may charge more for after-hours services)
  • Additional services required (e.g. lockout assistance, changing a tyre) 

It's always best to contact a towing service and inquire about their rates before requesting them.

Are all towing companies the same?

No, not all towing companies are the same. Some may specialize in certain vehicles or situations, while others offer a wider range of services. Researching and choosing a reputable and reliable towing company for your specific needs is important.

For instance, Ghuman Tow Service responds in 30 minutes or less. Thus, you can ensure you are kept from being stranded for too long. 

Before you make your decision, make sure to check the towing company's availability and response rate. 

How Can I Prepare for a Towing service?

If possible, try to have the following information ready when booking a towing service:

  • Your exact location and contact details
  • The type of vehicle that needs to be towed
  • Any specific issues or concerns with the vehicle (e.g. flat tyre, locked keys)

Having this information readily available can help expedite the process and ensure the towing service is properly equipped for your unique situation.

Can I choose where my vehicle will be towed?

In most cases, you can choose where your vehicle will be towed. However, if your vehicle was involved in an accident or impounded by authorities, it may need to be taken to a specific location. Ensure to communicate with the towing company and provide them with any necessary information or preferences.

How can I ensure safe and secure transport of my vehicle?

To ensure the safe and secure transport of your vehicle, make sure to:

  • Choose a reputable and experienced towing company
  • Make sure your vehicle is properly secured on the tow truck 
  • Communicate any concerns or special instructions to the towing company 
  • Remove any personal items or valuables from the vehicle before it is towed

By following these tips, you can trust that your vehicle will be transported safely and securely to its destination.

Are there any extra fees I should be aware of?

While the cost of a towing service may vary, there are some common additional fees that you should be aware of. These include:

  • Hook-up fee: This flat fee covers the cost of attaching your vehicle to the tow truck.
  • Mileage fee: Some companies may charge an additional fee for every mile travelled during the tow.
  • Storage fees: If your vehicle needs to be stored at a facility before you can retrieve it, additional fees may be involved.

It's important to ask about these fees upfront and clearly understand the total cost before agreeing to the services.

How do I choose a reputable towing service?

When choosing a towing service, it's important to do your research and consider factors such as:

  • Reputation and reviews from previous customers.
  • Response time and availability for emergencies.
  • Services offered (roadside assistance, long-distance towing, etc.).
  • Proper licensing and insurance.

What should I do if my car breaks down on the side of the road?

If your vehicle breaks down on the side of the road, it's important to stay calm and follow these steps:

  1. Pull over to a safe location, if possible, such as the shoulder of the road.
  2. Turn on your hazard lights to alert other drivers.
  3. Contact a towing service for assistance.
  4. Stay in your vehicle until help arrives unless it is unsafe.

Can I use my roadside assistance through my insurance?

Some insurance policies offer roadside assistance as part of their coverage. However, checking with your insurance provider to confirm if this is included and what services are covered is important.

Do I need to be present when my vehicle is towed?

In most cases, the vehicle's owner or authorized driver should be present when it is towed. This ensures that the correct vehicle is being towed and that any necessary paperwork can be completed.

What if I am not satisfied with the service provided by a towing company?

If you are unsatisfied with the service a towing company provides, it's best to contact the company directly and address your concerns. If the issue cannot be resolved, consider leaving a review online to warn other potential customers.

Are towing services available 24/7?

Many towing services, such as Ghuman Tow Service in Australia, offer 24/7 roadside assistance and emergency towing. However, it's always best to confirm with the specific company beforehand if they have after-hours availability.

Can I do anything to prevent needing a towing service?

While some situations cannot be avoided, there are steps you can take to reduce the likelihood of needing a towing service:

  • Regularly maintain your vehicle (oil changes, tyre rotations, etc.).
  • Keep an emergency kit in your car, including a spare tyre, jumper cables, and a first aid kit.
  • Avoid driving in hazardous conditions, such as during severe weather.
  • Follow traffic laws and practice safe driving habits to reduce the risk of accidents.  

By taking these steps, you can potentially prevent the need for a towing service in the future. However, it's always essential to have a reliable towing service in mind in an emergency.  


A basic understanding of towing services and how they work can be helpful for any driver. By knowing these frequently asked questions, you'll be better prepared in case of an emergency or need for vehicle transport. Remember to always choose a reputable and reliable towing service for the best experience. So, next time you need a towing emergency, contact Ghuman Tow Service for emergency going service 24/7. Reach out for more details. Read our other blogs here for more helpful blogs on towing and roadside assistance.

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